Help Center

Click the "Register" button in the top-right corner, enter your email address, request a verification code, and set your password. New users receive 10 free credits (valid for 3 days) to try out all features.

After logging in, click "Start Cutout," "Try Dressing," or "Image Enhancement" on the homepage to go to the corresponding processing page. Upload your images and processing will begin automatically. Supported formats: JPG, PNG, WEBP. Max file size: 10MB. Max resolution: 5000x5000 pixels.

Cutout: Separates clothing from the background and outputs a transparent-background image, ideal for e-commerce product photos. Dressing: Puts clothing onto a model with adjustable fit settings (loose, regular, tight). HD Enhancement: Upscales images by 2-8x while improving detail clarity.

Cutout takes about 10 seconds, dressing takes about 10 seconds, and HD enhancement takes about 60-120 seconds (2-4x upscale). Actual processing time depends on image size and queue load. The page displays real-time queue position and progress percentage.

Go to the Membership page in your Profile and select a plan to complete payment. Monthly membership: $4.99/month (100 credits/month + unlimited cutout). Annual membership: $39.99/year (150 credits/month). Annual Pro: $99.99/year (500 credits/month + unlimited cutout + batch processing + API access).

Supported formats: JPG, PNG, WEBP. Max file size: 10MB. Max resolution: 5000x5000 pixels. We recommend images of at least 1000x1000 for cutout and 2000x2000 for dressing. Only sRGB color space RGB images are supported.

Click "Forgot Password" on the login page and enter your registered email to receive a reset link. For quick access, you can also log in using your email and a verification code without needing a password.

Go to the "My Tasks" page, find the processed result, and click the "Download" button. Cutout results are available in both PNG (transparent background) and JPG (white background) formats. You can also download the original and result as a bundle.

Credits are the unit consumed for image processing. Cutout, dressing, and HD enhancement all require credits. New users get 10 free credits upon registration. You can also purchase credit packs (10 credits $1.99 / 50 credits $5.99 / 100 credits $9.99) or become a member to receive monthly credits. Purchased credit packs are valid for 3 months from the date of purchase.

Free users can make up to 5 cutouts per day, processed results include a watermark, images are stored for 6 months, up to 3 saved models, and processing priority is set to normal. The 10 free credits included with registration let you experience the full features for 3 days. Upgrading to a membership removes all restrictions.

Upload and manage model photos on the "My Models" page. Free users can have up to 3 models, while members have unlimited storage. You can add tags like height, body type, and skin tone for easy categorization. All uploads are automatically reviewed for compliance. When deleting a model, you can choose how to handle associated tasks.

Free users: 6 months. Pay-as-you-go users: 1 year. Members: 2 years. Storage duration is calculated from the task completion date. Upgrading your membership applies the new storage policy to future tasks. Downgrading does not retroactively remove existing tasks.

After your membership expires, your benefits revert to the free tier. Existing models that exceed the free limit are preserved but no new ones can be added. Previously purchased credit packs remain valid (within their validity period). All saved images are unaffected.

The system will automatically retry once. If it fails 3 consecutive times, the task will be escalated for manual processing. For paid tasks that fail, the system will automatically refund or reissue credits. You can also contact customer service for assistance.

Send an email to support@dresswise.ai and we'll get back to you during business hours (weekdays 9:00 AM - 6:00 PM). Annual Pro members have access to a dedicated support channel with priority response.